Given the high open rates and response rates of SMS (vs email and other communication channels), it's no surprise that SMS marketing works wonders for a multitude of companies. Many businesses have successfully used SMS as a marketing channel to drive sales and conversions, but only a few use SMS as a customer engagement and support tool via SMS automation.

SMS automation simply refers to the process of sending/receiving SMS based on certain business or customer triggers. By automating your text messages, you can not only boost customer satisfaction, customer retention, conversion rates while lowering support and operational costs but also free up time invested in repetitive tasks.

Explore Textlocal SMS APIs

What can your business do with SMS automation?

Drive sales and conversions - It's no secret that faster response times can lead to higher conversions. With SMS automation, you can respond to your prospects within seconds. You can also make the most of SMS channel's superior open rates by sending missed cart offers, personalized birthday and anniversary promotions, and much more. See how you can improve conversions with A/B testing and Textlocal URL tracking.
Boost customer retention and renewals – Send timely service expiry reminders, renewal alerts for subscriptions, regular payment and service reminders, payment links, annual health checkup notifications directly to your customer's mobile phones.
Be available for your customers 24/7 - Provide instant, on-demand information to your customers by receiving inbound SMS enquiries and setting up automated SMS responses. Go one step further with Textlocal and send multi-media files (e.g. informational brochures, PDF menus, rate cards, location maps) via SMS.
Capture data feedback at the right time – Reach the customer at the right time and right channel by sending survey questions via SMS post product purchase or service (e.g. hotel stay, AC repair). See how Textlocal mobile-friendly surveys can easily capture data and feedback.
Grow your database and generate new leads - Easily generate inbound leads by receiving SMS and missed calls directly to your application without the need of logging into the portal. See how you can effortlessly integrate receive SMS functionality in your application.

What can be automated using Textlocal?

Welcome Messages

As soon as your customers register with you, send personalized SMS welcoming them and include some handy bits of information like website links, intro videos or how-to guides.

Reminders

Automate reminders so your customers never miss appointments, bookings, renewals, offers & more. This can be the day before, an hour before, or whenever works best

Updates & Notifications

Send instant purchase and delivery notifications, support ticket updates, failed/successful payment alerts, usage/expiry alerts, and many more.

Feedback & Reviews

Sending an automated SMS Survey immediately after they made a purchase can help you get increased response and quality feedback.

Offers/Newsletters/Tips

Send personalized weekly or monthly tips and offers to customers based on their activity and pre-defined triggers. Also send offers on milestones like anniversaries, birthdays etc.

Referral Requests

Send automated SMS to your customers asking for referrals post-purchase or at pre-defined intervals. Keep expanding your customer-base with minimal effort.

Contextual Alerts or Offers

Trigger specific text messages to be sent to your customers based on their favourite topic/product feature, purchase behaviour or any specific set of actions.

Re-engagement Campaigns

'Out of sight, out of mind' holds true for brands as well. You can send a series of SMS with exclusive offers when customers are inactive (no usage or purchase) for a specified time period.

Start Sending SMS

Customer Reviews

SMS are always delivered fast & extensive support

"SMS are always delivered fast. I was able to integrate their SMS API in my website and App easily. I got a quick response from their customer support team while setting up. Very happy with the service and would recommend to my business friends. And above all I have to mention that I got extensive support from the team even on holidays."

- Santhosh, GMX

Really like using Textlocal

"We really like using Textlocal. It is a user friendly platform and makes it very easy to send text to my customers ontime. The customer support is also brilliant."

- Alpha Elevators and Controller